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EDMONTON — Alberta is tightening rules on tow truck operators in an effort to crack down on predatory towing practices and strengthen consumer protections for drivers.
The provincial government says new requirements will take effect April 1, setting a clear, provincewide standard for towing and vehicle storage services. Tow truck drivers will be required to clearly communicate all towing and storage costs and obtain consumer consent before towing begins, except in limited circumstances.
Violations of the new rules could result in penalties ranging from $100,000 to $300,000, or up to two years in jail.
Service Alberta and Red Tape Reduction Minister Dale Nally said predatory towing practices take advantage of Albertans during stressful situations and will not be tolerated. He said the changes are intended to ensure drivers are treated fairly, consistently and with full transparency.
The new requirements are part of the Vehicle Towing and Storage Regulation, which also mandates written estimates of all towing and storage costs, itemized invoices, access to vehicles and personal belongings at no charge, and the use of the most direct towing route. Operators will also be required to maintain records of services and consent.
Exceptions apply when towing is directed by law enforcement, municipal parking enforcement, a property owner, or another government authority.
Edmonton Police Service Superintendent Angela Kemp said police welcome provincewide rules that protect drivers and impose penalties on operators who break them, adding the regulations support fairness, consistency and safety on Alberta roads.
Alberta Motor Association president and chief executive Michelle Chimko said the new rules strengthen consumer protection and support reputable towing operators who already uphold high standards of service.
The measures build on earlier changes introduced in August 2025 and follow consultations with industry representatives, law enforcement and consumer advocates aimed at addressing concerns about unethical practices, excessive fees and a lack of transparency in the towing sector.
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