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EDMONTON — Complaints to the Alberta Ombudsman have reached another record high, with the office handling nearly 6,500 cases during the last fiscal year.
Ombudsman Kevin Brezinski released his office’s 2025-26 annual report Wednesday, showing 6,472 cases were received during the year, an increase of 15 per cent from the previous year.
The office received a record 3,134 written complaints, up 41 per cent from the previous year and 114 per cent compared with four years ago.
“Fairness matters to Albertans, who again this year expressed their concerns in record numbers,” Brezinski said.
“This report shows how independent, impartial investigations can strengthen administrative processes. It also underscores the value of constructive cooperation by authorities.”
Despite the growing number of complaints, the Ombudsman’s office says it maintained processing times, with 94 per cent of complaints closed within three months.
The annual report details investigations into complaints from Albertans who believed they were treated unfairly through administrative processes.
The Ombudsman’s office says some investigations identified gaps in those processes or found that inadequate reasons had been provided for administrative decisions.
The office says its investigations resulted in positive outcomes in many cases.
The Alberta Ombudsman investigates complaints about administrative fairness in the delivery of public services.
The office says it was the first parliamentary ombudsman established in North America.
Albertans who believe they have been treated unfairly by a public authority can file a complaint through the Alberta Ombudsman’s office.
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