Rogers Media corporate logo, Wikimedia CClicense
OTTAWA — Rogers Communications Inc. has been ordered to pay a $15-million penalty after the Competition Tribunal ruled in favour of the Competition Bureau in a case involving the marketing of the company’s Infinite wireless plans.
The Competition Bureau said Wednesday the tribunal also ordered Rogers Communications Inc. to publish a corrective notice and pay the bureau’s legal costs.
The case centred on advertising for Rogers Infinite plans, which were marketed as offering unlimited data.
The bureau alleged the advertising was deceptive because customers faced a significant reduction in data speeds after reaching a set usage amount.
Interim Commissioner of Competition Jeanne Pratt said Canadians rely on accurate information when choosing essential services such as wireless plans and misleading advertising can affect consumer choice and competition.
“Misleading advertising can distort consumer choice, erode confidence in the marketplace, and disadvantage businesses that compete fairly,” Pratt said in a statement.
The bureau filed its application with the Competition Tribunal in December 2024.
The case was heard between March 30 and May 1, 2026.
The full reasons supporting the tribunal’s order have not yet been released and are expected within 10 business days.
The Competition Bureau had previously obtained court orders as part of its investigation into Rogers Communications Inc.’s marketing practices.
Canada’s Competition Act prohibits false or misleading representations used to promote a product, service or business interest.
The bureau has previously warned telecommunications companies against advertising services as unlimited when customers are subject to additional mandatory charges or usage restrictions.
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